Frequently asked questions

Yes, hotel pick-up and drop-off are included for all our tours. A company representative will be meeting you at your hotel lobby at the time mentioned on your voucher. You’ll receive the pick-up information on your tour voucher.

Four people is the minimum number of participants required for a group tour.

Currently, we offer private tours in many destinations and can arrange many of our tours as private tours. Don’t hesitate to contact our Customer Care team to arrange a private tour if you are interested and do not see it listed on our website.

A group tour is one where you join a group of other travelers and a single guide. Because our groups are relatively small, you’ll still find it easy to hear and interact with your guide, and it’s more cost-effective than a private tour, which is when you pay to have your tour guide (and transfer) just for you.

All our regular group tours are in English only. We also do multi-language tours. you can easily tell us on WhatsApp which language you prefer and we can arrange the tour guide if it's possible.

For sure! Check our website for availability first. If you can’t find what you’re looking for, there is a chance that it’s sold out, or it may just be off-sale because it’s within a day or two of tour running time. In that case, we can often still take bookings over the phone, so give our team a call to find out. A minimum of 3 days is required to book any private tour.

It’s hard to say and differs from one tour to another. Regular group tours can usually be booked at least a few days in advance. If you know what tour you want to book though, we would always suggest booking as soon as possible.

We’re more than happy to accommodate you on a different date or at a different time as long as we are available. To make a change, please contact us by email or by calling us at +90 534 392 67 35. Contact information can also be found on your electronic voucher. Please note that there might be situations when services cannot be amended. For example, theater tickets, rail trips, lunch and dinner products, overnight tours, and attraction tickets might not be amended or canceled once booked. Text on the tour voucher will indicate if the date and time cannot be changed once booked.

It is essential when canceling a tour, you provide your name, tour name, and date of the tour you wish to cancel, and most important to us is your booking reference number. Cancellation can be made via e-mail at [email protected]. Your booking will be canceled, and we will provide a cancellation number for your records. Credit card refunds will be made according to our cancellation policy.

Our Internet site uses the SSL encryption protocol to guarantee secure transactions and complete confidentiality. Your bank details and information you enter on the various forms are automatically encrypted when your data is transferred over the network. The SSL (Secure Socket Layer) encryption system automatically encrypts your data before being transmitted over the network. It can only be decrypted using a unique key once it has arrived on our server.

When concluding the tour booking through our website, you are provided with a booking reference number and a link to print a version of the services booked. Also, an e-mail is sent to the e-mail address you provided at the time of booking, including your tour voucher and booking reference number as part of a confirmation message. If you do not receive these messages within 12-hours, do not hesitate to contact us.

Please get in touch with us as soon as you realize you lost your voucher, and a copy will be provided to your preferred email address.

Yes! You can book as many tours and activities as you want, in any destination. However, we suggest that you carefully check the start and end times and consider the travel time if booking more than one tour on the same day. You will receive a separate confirmation and voucher for each tour.

Yes! Our tours run rain or shine. When the weather is particularly dramatic, some outdoor sites may be closed on some infrequent occasions. We will try to contact you in advance on these occasions, where we have a warning.

There is a good chance we’ve answered your question on our FAQ list, but if not, the best way to reach us for non-urgent matters is by email at [email protected]. Our team will try to get back to you within 24 hours with a complete response. Depending on where you’re calling us from, you can get us on +90 534 392 67 35

We apply different rates and discounts depending on traveler’s age; the tours are chosen, the number of participants, period of the year, etc., so being requests of this type are generally very different from each other, we can not have a specific section on our site with different rates. We kindly ask you to contact us before you reserve our tours via e-mail at [email protected].

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