deposit/payment received by GÖKKUŞAĞİ
DENİZ VE KARA TURIZM Ltd. Sti. towards a confirmed travel package or service
constitutes full knowledge and acceptance of all terms and conditions. Each
the person making reservations for or participating in tours/services as described
in this website understands and agrees to all terms, conditions, and limitations
set forth herein.
TERMS AND CONDITIONS
you make a booking, you are confirming that you understand our booking
conditions and have accepted them on behalf of yourself and all members of your
the contract will be with GÖKKUŞAĞİ DENİZ VE KARA TURIZM Ltd. Sti. (Here indicated as “SEALAND
TRIP” or “We”), which will act as the Tour Operator.
the contract will exist as soon as We issue a confirmation invoice in response to
your request for a booking and the deposit has been paid by you either to your
a travel agent or directly to SEALAND TRIP.
present Terms and Conditions following TR Directive 90/314
(otherwise indicated as “Council Directive on package travel, package holidays
and package tours) and Turkish Tourism Laws.
Bookings can be made through your travel agent or directly with Us.
At the time of reservation, you must provide Us with your name and birthday
exactly as it appears in the identification you plan to use (passport
or identity card). Failure to provide this information at the time of
reservation could result in additional fees.
We reserve the right in our absolute discretion to refuse any booking without
specifying a reason.
Booking will be secured with a 30% non-refundable deposit to be paid at the
time of confirmation. The reservation fee is non-refundable unless:
a) We cancel your tour anytime, or
b) you cancel within 72 hours of booking the tour (in this case, with a
deduction due to bank charges for money transfer back to you).
If your booking is made through a travel agent, we will address all
correspondence to that travel agent. They will hold all monies you pay the travel agent for and on our behalf of Us.
You must clearly state all your requirements at the time of booking.
special requests (e.g., diet, room type, etc.) are an important factor in the
choice of holiday, you must advise Us when the booking is made. We will pass
your requests on to service providers (hotels, restaurants….) but We cannot
guarantee that they will be met.
Bookings made later than 60 days before departure will be considered “late
booking” and will be subject to procedures devised in Section C (“Payments and
After We have received the payment of the Reservation Fee, we will issue a
Payment Schedule Note reporting information on the sums due and on payment
terms until the start of the trip. By issuing the Payment Schedule Note We confirm
that your booking is taken and accepted, in respect of all persons traveling.
Extending the length of the tour, provided that the planned itinerary of the
original tour stays the same, is free of charge.
If for any reason We are unable to confirm your reservation by 56 days prior to
departure (see Section H “Cancellation or modification by us”), your
reservation fee and eventual payments of the first installment will be refunded
The provision of any special request does not constitute a term of your
contract with Us unless We have confirmed it in writing.
C. PAYMENTS AND INVOICING
Our Invoices will be issued in EURO (€).
The following payment schedule applies:
• 30% non-refundable deposit at the time of confirmation
• Final balance is due 60 days prior to arrival
must be credited in EURO (€) by the following means:
•We accept all credit cards (MasterCard, Visa, American Express) and wire
bank transfers should be made payable to “GÖKKUŞAĞİ
DENİZ VE KARA TURIZM Ltd. Sti.”.
Following your Advance Payment, we will issue an Advance Payment Invoice and an
updated Payment Schedule Note and send them to the email address as indicated
in your booking. In the unlikely event that an invoice is not received, payment
is still due as stated above.
after your Advance Payment and before Final Payment, we will forward you a copy
of all hotel reservations made in your name, with details about bookings and
references of the hotels. All Reservations will report that booking has been confirmed.
you arrange your tour directly with Us, all correspondence and communications
will be sent to the address of the first person listed in the booking file,
unless you specify otherwise.
will issue the Final Payment Invoice and will mail final travel documents only
after your account has been paid in full within the appropriate terms (28 days
before departure) and We have received an undersigned copy of the Contract by
If you are booking within 60 days from departure, full payment of the entire
tour is required.
Late additions may be subject to additional costs from our suppliers. We
reserve the right to pass the corresponding cost on to the customer.
changes made after the final payment date will be considered late changes and
will be made at the sole discretion of SEALAND TRIP. Should any cost arise from
these changes, we reserve the right to pass the corresponding cost on to the
the tour has departed, changes affecting the program will not be allowed.
In case of human or computer error in invoicing, we reserve the right to
re-invoice for the correct price or service.
We reserve the right to alter prices and other particulars in our offers and
other documents, due to changes in the cost of the services We are going to
provide you with.
we guarantee that we will not apply any price increase within 60 days from
In case a price increase is needed, and you have booked earlier than 60 days
from departure, we will communicate you the updated price of your trip, which
will also be updated and displayed on our website. Once you have accepted this
price and your booking has been confirmed, that price will not be subject to
any more variations or surcharges.
you do not accept the price increase, you are entitled to withdraw from the contract,
and We will refund the reservation fee and all the additional sums eventually
liquidated to us within 7 days from your communication.
E. TRANSFER OF RESERVATION
If any person named on a booking is prevented from traveling as a result of
illness, the death of a close relative, jury service or any other reason which
We accept as significant, We may agree to that person’s booking being
transferred to another person who satisfies all the conditions applicable to
the tour, provided reasonable written notice (at least 14 days) is given to Us
of the intention to transfer the booking before the date of departure.
transferor of the package and the transferee shall be jointly and severally
liable to SEALAND TRIP for payment of the balance due and for any additional
costs arising from such transfer.
Travelers younger than 18 years old (herein “child” or “children”) on the
departure date must be accompanied by an adult throughout the duration of the
a child travels with adults other than his/her parents or with only one parent,
a notarized letter must be submitted by his/her parents or the non-traveling
parent granting authorization to travel, including the dates of travel.
G. CANCELLATION BY YOU
Cancellation of a booking by you will only be accepted in writing. You should
send written cancellation to:
GÖKKUŞAĞİ DENİZ VE KARA TURIZM Ltd. Sti.
Hobyar, Ankara Caddesi, Cağaloğlu Ykş. No:
19/A, 34112 İstanbul
or to firstname.lastname@example.org
will not treat a booking as cancelled until we receive a written notice (email
is acceptable). If the cancellation is received earlier than 60 days before
departure, only the deposit is forfeited, and any other payments made upfront
will be refunded (with a deduction due to bank charges for money transfer).
2 working days of your communication, we will reply with a Statement of
If you do not receive an acknowledgement within 48 hours, pls call +90 534 392 6735
to ensure your information was received.
10 working days of your communication of cancellation, we will send you a
Cancellation Note that officially confirms your cancellation.
terms will be applied based on the date that the written cancellation is
received and on the following dates prior to departure.
Cancellations are subject to the following penalties of the full trip price:
• 30% non-refundable deposit due at the time of confirmation
• 60-46 days prior to arrival: 50% penalty,
• 45-31 days prior to arrival: 75% penalty,
• 30 days or less prior to arrival: 100% penalty.
penalties for supplemental services/guarantees (including, but not limited to,
hotels or late additions) resulting from cancellations made at your request
will be your responsibility, and all service fees are non-refundable.
you are booked in a double/twin room and your roommate cancels, you will be
responsible for paying the single supplement fee before the final payment date.
balance between the sums already paid and the cancellation fee will be credited
to you within 5 working days, with a deduction due to bank charges for money
If you purchased Travel Protection from your own Insurance Company and are
cancelling for a reason covered under the policy guidelines, cancellation fees
should be reimbursed to you directly from your Insurance Company.
If you choose not to travel but fail to cancel your tour prior to the departure
date or if you return home before the scheduled completion of your tour, you
will not be eligible for any refund or reimbursement by Us for any unused
portion of your trip or additional costs incurred by leaving your trip early.
H. CANCELLATION OR MODIFICATION BY US
If We do not receive payments as scheduled above (see clause 14), we reserve
the right to cancel your reservation, in which case the following cancellation
fees will apply:
• Final Payment not received within 60 days of departure date: 100% Reservation
We will use our best endeavors not to materially modify or cancel the holiday
unless compelled to do so because of circumstances beyond our reasonable
control. However, we reserve the right, at our discretion, to modify or cancel
any tour, accommodation, or arrangement at any time, before the start of the
material modification is one which has a serious effect on your holiday (for
example, a change of departure date) which may, depending on your
circumstances, cause substantial inconvenience to you.
a change in accommodation becomes necessary for any reason, hotels substituted
will be comparable to those indicated in the tour program. We do not consider a
change of hotel or vehicle as a material modification.
“force majeure” is defined as unusual and unforeseeable circumstances beyond
the control of SEALAND TRIP, the consequences of which could not have been
avoided even if all due care had been exercised.
the case of any material modification or cancellation, we will endeavor to
advise you or your travel agent as soon as reasonably possible. In case of
material modifications, if you accept them, they will form part of the contract
between you and SEALAND TRIP.
Should you not accept our proposal of material modification or cancellation, We
will provide you with the following alternatives:
a) an alternative tour of equivalent or superior quality and equivalent price,
b) an alternative tour of a lower quality together with a refund of the
difference in price between the package purchased and the substitute package;
c) withdraw from the contract without penalty and with a full refund of all
monies paid, including the Reservation Fee.
shall inform Us of your decision as soon as possible, however not later than 3
days from our notice.
In case of “force majeure” as described in clause 49 below, we will be entitled
to cancel the trip upon informing you that we are doing so, whereupon all monies
paid by you for your tour shall be refunded to you (including the Reservation
Fee), but no further compensation will be paid.
If a material modification or cancellation is made to your trip within 60
days of the departure date for reasons other than force majeure (as
described in clause 54 below), and you wish to withdraw from the contract,
you will receive compensation in accordance with the following table:
before scheduled departure date that we notify you or your travel agent of
material modification or cancellation / Compensation offered per booking
60-30 days: 10%
29-7 days: 15%
6-0 days: 20%
We cannot be held responsible for any delays or cancellations caused by reasons
including but not limited to weather, mechanical issues, or personnel strike.
I. SALES CONTRACT
The Sales Contract will be issued and sent via email after the Advance Payment,
however not later than 35 days from the date of departure of the tour, to the
email address indicated in your booking. In case you ask for documents to be
also printed and shipped to your address, courier shipping costs will be
charged to you.
The Sales Contract includes the following information:
a) Destinations, start and end dates, length of the tour,
b) Price of tour, exclusions,
c) Payment schedule,
d) Detailed information about SEALAND TRIP’s Mandatory Coverage and other
Insurance Covers asked for by the customer,
f) Hotels (characteristics, services, meals etc.),
g) Itineraries, visits, excursions, included services provided by Authorized
h) Possible costs due to the eventual transfer of reservation,
j) A mandatory term for the customer to accept possible material modifications,
k) A mandatory term for claims to be presented,
l) Passenger Agreement, including SEALAND TRIP’s formal Terms and Conditions.
You should send Us via email the countersigned Sale Contract, complete in all
its parts, within 30 days of departure time.
reserve the right to cancel bookings and return deposits if We do not receive
the countersigned completed Sales Contract within 30 days of departure time.
who are unable to receive and complete their Passenger Agreement via email may
request the Agreement be provided via fax or mail.
J. TRAVEL DOCUMENTS
Final Travel Documents will be mailed right after the final payment has been
accredited on our accounts.
Documents will be issued and sent via email to the email address indicated in
your booking. In case you ask for documents to be also printed and shipped to
your address, courier shipping costs will be charged to you.
your mailing address changes or if you want your final documents sent to a
different address, you should notify Us prior to your final payment date.
Otherwise, you will be responsible for any additional mailing costs.
cannot accept any liability if We are not notified of any inaccuracy in any
document within 30 days of tour departure.
We will do our best to rectify any changes made outside this time, it is your
responsibility to meet any additional costs which may be involved, except in
the case of an error made solely by Us and where there is a good reason for you
not contacting Us within the specified time.
You are responsible for ensuring that all necessary personal travel documents,
in particular Passports and Identity Cards, are valid and effective, and for
verifying entry requirements necessary for Italy and obtaining an Entry Visa
will not be liable to make any refund or pay compensation if you or any member
of your party are unable to proceed with the tour as planned because of
incorrect or missing personal documents.
you are responsible for any expenses incurred because of delays or itinerary
changes related to your lack of appropriate travel documents and are therefore
ineligible for any refund from Us.
It is highly recommended that you and all members of your party take out comprehensive
travel insurance that it is adequate for your needs, before you travel on your SEALAND
TRIP. Your insurance should include:
• medical and repatriation expenses,
• personal injury,
• personal liability,
• legal expenses.
you suffer from a disability or medical condition you should disclose this to
L. START OF THE TOUR – DELAYS
All Tours start at the meeting point at the time as stated in the Final
In case you are aware of a delay in showing up, you must notify Us of your new
you are arriving later than 1 hour, we reserve the right to charge you with the
additional cost of service. If later than 6 hours, this will be considered as
“No Show”. Provided that we can arrange a new transfer, it will be at your own
missing tour portions or components (including, but not limited to, meals, excursions,
or sightseeing tours) due to delays or cancellations will not be refunded.
M. OUR LIABILITY TO YOU
We accept responsibility if any part of your holiday arrangements (that occur
after your SEALAND TRIP has commenced) is not as described in the tour program,
or not of a reasonable standard, due fault on our part.
do not accept responsibility if and to the extent that any failure of your
holiday arrangements or harm is not caused by any fault of ours, or our agents
or suppliers, but is attributable to your own acts or omissions, or to the acts
or omissions of a third party unconnected with your tour arrangements or to unusual
or unforeseeable circumstances or events which could not have been anticipated
or avoided by Us, our servants, agents, or suppliers even with the exercise of
all due care.
If any failure in your tour arrangements or damage arising from the nonperformance
or improper performance of the services involved in your travel package or tour
relates to, or if you or any member of your party is killed, injured or becomes
ill during or as a result of carriage by aircraft, ship or train forming part
of the holiday arrangements booked before departure in your trip with Us, our
liability to pay compensation and/or the amount of compensation We will pay is
limited in accordance with the liability of the carrier under any international
convention which governs such services. International Conventions which may
apply include, but are not limited to, the following: in respect of carriage by
sea, the Athens Convention 1974; in respect of rail carriage, the Berne
Convention 1961; and, in respect of carriage by road, the Geneva Convention
1973. The terms of these conventions are incorporated into and form part of
your contract with Us. You should also be aware that these conventions may
limit or remove the carrier’s liability to you and the amount which the carrier
must pay to you in the event of damage, death, or personal injury. You should
also know that the carrier will rely upon its ‘conditions of carriage’ which
may limit or remove the carrier’s liability to you and limit compensation under
If We make any payment to you or any member of your party for death, personal injury,
or illness, you must give Us or our insurers the rights you may have to act
against the person or organization responsible for causing the death, personal injury
or illness and you must cooperate fully with Us in seeking recovery of any
payment we may make to you.
If after departure We become aware that We are unable to procure a significant
proportion of the services to be provided, we will make suitable alternative
arrangements, at no extra cost to you, for the continuation of the package and
will, where appropriate, compensate you for the difference between the services
to be supplied under our contract with you and those effectively supplied.
it is not possible to make such arrangements or these arrangements are not
accepted by you for good reasons, we will, where appropriate, provide you at no
extra cost with equivalent transport back to the place of departure or to
another place to which you have agreed and will, where appropriate, compensate
With regard to the eventual damage resulting for you from our failure to
perform or the improper performance of the contract, We are liable unless such
failure to perform or improper performance is attributable neither to any fault
of ours nor to that of another supplier of services, because:
– the failures which occur in the performance of the contract are attributable
– such failures are attributable to a third party unconnected with the
provision of the services contracted for, and are unforeseeable or unavoidable,
– such failures are due to a case of force majeure, or to an event which We or
the supplier of services, even with all due care, could not foresee or
Where, as a result of circumstances beyond our control, we are obliged to
change or end your tour after departure, we will not pay compensation or
reimburse you for expenses incurred. You should have adequate travel insurance
for your holiday and claim via your insurance company for any loss or
out-of-pocket expenses you incur because of the change or premature end to your
There will be no refunds for unused package tour services or features,
including missed transfers due to airline changes and/or missed flights, train
and ship changes, unused meals, missed sightseeing tours, unused entrance fees,
and accommodations, howsoever this eventuality may be occasioned, including
where you decide to leave the tour early. The final decision on the itinerary
and the content of the tour will be taken by the SEALAND TRIP Manager.
If improvements can be made to tour itineraries or unforeseen circumstances
necessitate changes or delays occur for a variety of reasons beyond our
control, we reserve the right to amend, adjust or alter itineraries. We will
make every effort to notify you as early as possible of such changes. Due to
local or national holidays, seasonal hours of operation or availability,
special events and/or peak harvest seasons, access to certain facilities and
attractions including but not limited to vineyards, museums, historical sites,
or stores may be limited.
On such occasions, and whenever possible, reasonable itinerary adjustments will
be made by the Tour Leader to minimize your inconvenience.
If it is necessary for Us to change or cancel your travel program in any way,
you will be responsible for altering your flight plans accordingly and for any
costs that result from such changes or cancellations.
N. EXCLUSION OF LIABILITY
SEALAND TRIP will not in any way be held responsible for any loss, damage or
expense resulting from a force majeure event. Force majeure means unusual and
unforeseeable circumstances beyond our reasonable control or the control of our
suppliers, the consequences of which neither Us nor our suppliers could avoid
even with all due care, including, but not limited to, war or terrorist
activities, threatened or actual, civil unrest, riot, industrial action,
threatened or actual, adverse weather conditions, fire, flood, drought, natural
or nuclear disaster, closures, unforeseen alterations to public transport
schedules, changes imposed by rescheduling of aircraft or boats, unavoidable
technical problems with transport, machinery or equipment, power failure, epidemic
or outbreaks of illness or any other event outside our control the consequences
of which could not have been avoided even if all due care had been exercised,
which either delays or extends the tour, compels a change in the holiday
arrangements or its cancellation.
SEALAND TRIP will not in any way be held responsible for:
• changes and/or cancellations for any reason by hotels;
• injury, damage, loss, accident, delay, or irregularity or through the act of
default of any company or person engaged in conveying passengers, or of any
hotel proprietor, personnel, servant or any other person otherwise in
• criminal acts committed by third parties, loss due to theft, defects of
vehicles or breakdown in equipment
• standards of quality, hygiene, political stability, cuisine, sanitation
facilities, diseases or viruses contracted while traveling for any cause,
cleanliness, telecommunications facilities, methods of conducting business,
emergency medical evacuation, treatment, or medical services found;
• loss or expense due to delay or changes in transportation schedule or other
• potential loss of services due to inclement weather conditions;
• any and all liability in connection with the foregoing.
SEALAND TRIP and its representatives abroad act only as independent contractors
acting on behalf of neither the customer nor the suppliers and principals.
All exchange orders, coupons, and tickets, whether paper or electronic, are
issued subject to the terms and conditions under which such means of
transportation, accommodations, and other services are offered or provided. The
issuance and acceptance of such documents shall be deemed to be consent to the
O. HEALTH AND MEDICAL CONDITIONS
All participants must be in good physical health.
you or any member of your party have a medical condition, including food
intolerance, or disability or restriction of movement which may affect your
holiday you must formally notify Us at time of booking, so we are able to
advise as to the suitability of your chosen arrangements. We may ask you to
complete a medical assessment form to assist Us. If such limitations require
additional assistance, we reserve the right to ask for the person to be
accompanied by a person who can provide full assistance to them throughout
their tour or to decline the booking.
inoculations, if any, must be recorded by clients’ health practitioner on a
valid vaccination certificate which the client must carry for proof of inoculation
previous conditions apply also to ladies in a state of advanced pregnancy.
Any person arriving at the destination ill or with apparent fever or becoming
ill during the tour will be directed to a local medical facility for diagnosis.
All costs associated with medical treatment and related expenses such as
additional hotel nights or transportation not included in the original
itinerary will necessarily be borne by the customer and or his personal
In general, no customer will be permitted to embark or continue the trip while
their mental or physical condition is, in the reasonable opinion of SEALAND
TRIP Manager in charge, such as to render him or her incapable of caring for
himself or herself. We reserve the right to terminate your holiday immediately
in such a situation, and We will not be responsible for expenses resulting in
such persons being precluded from completing the tour for any reason, nor will
we be able to refund them any part of their trip cost.
all cases, we will notify you of the situation and the reasons why We have
taken any action against or towards you. We will have no obligation to arrange
for your return to the point of departure.
No customer will be permitted to embark or continue the tour whereby their
behavior, in the reasonable opinion of the SEALAND TRIP Manager in charge, is
causing danger to themselves or to other passengers, damage to property, or is
incompatible with the interests of the group.
such a situation We reserve the right to terminate the tour immediately.
will not be responsible for expenses resulting in such persons being precluded
from completing the tour for any reason, nor will We be able to refund them any
part of their trip cost.
all cases, we will notify you of the situation and the reasons why We have
taken any action against or towards you. We will have no obligation to arrange
for your return to the point of departure.
Q. COMPLIANCE WITH TURKISH LAWS AND REGULATIONS
All travelers must comply with all Turkish Government laws, regulations, local customs,
and foreign exchange regulations.
will not accept responsibility for any client who contravenes laws or
We detect any contravention of any relevant law, regulation or custom, you may
be asked to leave the tour without a refund of the tour fees you have paid.
Also, we will have no obligation to arrange for your return to the point of
As We operate a non-smoking policy on our tours, you are requested not to smoke
during transfers and in hotels, as well as in all public places and premises
where it is forbidden by the Turkish Laws.
Depending on the occupancy of the van, there could be size and weight limits
for the vehicle when fully loaded. Therefore, you are only entitled to one
piece of main luggage of a standard size of no more than 158 cm. and not
weighing more than 23 kg., unless formally authorized by Us. In addition, you
may bring a daypack, to be stored under your seat.
If you are carrying more luggage than this allowance, we are within our rights
to refuse to carry additional bags and you will be responsible for making
alternative storage arrangements.
In the unlikely event of any dissatisfaction with our performance or with
the services provided (hotels, transport, guides….), you must report it
immediately to your SEALAND TRIP Manager in charge so that prompt efforts can
be taken to find appropriate solutions to the problem.
to notify your SEALAND TRIP Manager of any problem immediately or at the
earliest opportunity in writing or any other appropriate form may result in
your ability to claim compensation from Us being extinguished or at least
If your complaint is about your SEALAND TRIP Manager please contact the SEALAND
TRIP Head Office directly and immediately.
Any complaint made to Us after the tour is over should be made in writing
within 10 days of tour completion. Processing of claims will take up to 4 weeks
from the date We receive relevant documents.
We are not obliged to guarantee promises (written or verbal) made by local
hotel staff, tour guides, or any other persons not under direct employ of SEALAND
T. DATA PROTECTION
No servant or representative of SEALAND TRIP has any right to alter, vary or
waive any of these terms and conditions, nor do they have the right to
undertake any liability whatsoever on behalf of SEALAND TRIP unless such
alteration, variation, waiver, or undertaking is in writing and signed by a
duly authorized representative on behalf of Us.
SEALAND TRIP cannot be held responsible for typographical or printing errors,
including but not limited to prices.
All contracts with SEALAND TRIP are governed by Turkish Laws, in particular TR
Directive 90314 and Turkish Law 79/11, and are subject to the exclusive
jurisdiction of the Turkish Courts.
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